New to webury.com
webury.com is an independent family run business and has been retailing in excess of 2 dacades and has been selling online since 1997. Based in the countryside and holding firm roots there, webury.com stands for an individual approach; treating customers as valued individuals, they are not a number but a name and are always treated with respect.
We believe in all of our products and many of them have been tried and tested by us to ensure it will meet your requirements. It also gives us a better insight and understanding of what we're selling so we can pass that knowledge on to website visitors and customers.
We pride ourselves on customer service and if at any time you should have a query regarding any of webury.com's sites just call our helpline on 0800 0836418 or email firstname.lastname@example.org.
We value your privacy and we will never pass your details to a third party - we only share your address, email and phone number with our carriers to ensure a prompt delivery.
webury.com is dedicated to customer service and we aim to supply all of the information that you require on the sites. However if there are any additional details you would like, please do not hesitate to contact us:
By Telephone: You can contact a member of our team between 8am and 5.30pm Monday to Friday on Freephone 0800 0836418. After hours please leave a message and we shall return your call on the next working day.
By Email: If you would like to ask a question or have any comments please email email@example.com. We aim to respond to all emails within 12 hours of receipt.
By Fax: You can fax us on 01568 760569.
By Post: Please address all postal correspondence to:
The Mill Office,
We may not always be the cheapest although we do aim to supply you with the most competitive price we can - we are "about" service which is something that can be quite hard to come by!
From the moment you visit our site we aim to supply you with detailed shots of our products, a full product description and if we haven't quite got everything you need then by all means contact us and we are happy to provide you with any additional measurements etc.
If you choose to place an order with us we endeavour to keep in touch at every stage to let you know how it's progressing - we aim to hold all items in stock and offer three levels of service range from £3.95 for up to 5 days to £7.50 for next day. Most orders received by 3pm will be despatched the same day (12pm cut off for our carrier and next day service).
We work closely with our carriers Interlink Express who share the same passion for customer service as we do and they will email you on the day of despatch with an hour time frame of when your parcel is likely to be delivered (this is accurate 95% of the time). If you are unable to take delivery of your parcel you can simply email them back advising them of a suitable day to re-deliver or alternatively we can request for the package to be left safe or with a neighbour.
When you do receive your order we hope it will exceed your expectations and we have a very low returns rate, however if it's not quite right please simply fill in the enclosed returns form stating if you 'd like to have a refund or exchange and return it to us.
If there's anything you need to know or any general after care enquiries just pick up the phone or drop us an email and we'll be happy to help.
We are a small team who share an enthusiasm for being the best we can - we are only human and so whilst we strive to get it right there can be situations when something doesn't go to plan - if you feel this is the case then please let us know and we can work on it for next time!
Likewise if there is a particular product you would like and cannot find on our site please let us know and we will try our best to source it for you.
In a nutshell we want to provide a quality product in an efficient and friendly manner.