We appreciate that gifts are purchased a long time in advance of Christmas and because of this we offer an extended Christmas returns period.
The extended Christmas returns is applicable on all orders placed between 1st November 2013 and 23rd December 2013. We have extended our returns policy; all returned goods must be received by January 13th 2014.
All returns must be in their original condition with the labels attached and in the original packaging. Goods which are not returned in a saleable condition may be refused a refund or exchange or may incur a handling/cleaning fee.
Returning an Item
We hope that any product that is purchased through the webury.com group will meet your expectations. However, should you wish to return an item then we offer a refund or an exchange service.
- We do ask that all products are returned to us within 14 days of receipt, in a saleable condition.
- You are required to take reasonable care of items.
- All returns must be in their original condition with the labels attached and in the original packaging. (Goods which are not returned in a saleable condition may be refused a refund or exchange or may incur a handling/cleaning fee. Some of our items pick up dust/fluff/pet hair very easily - please ensure they are kept and folded in a clean environment).
Please fill in the returns form and enclose it with your parcel - the returns form will have been attached to your invoice or dispatch note. If this has been mislaid a copy can be downloaded from here.
We do not offer a free returns service. Depending on the weight of the package Royal Mail Special Delivery is often the best method as this gives insurance and a proof of posting. However, if your parcel is heavy this can be expensive and the Royal Mail Standard Parcel method offers a similar service, however it takes slightly longer.
We regret we cannot be responsible for returned goods, which are lost or damaged in transit, therefore please return the goods using a method which records delivery and provides insurance.
Items to be exchanged will be subject to an additional delivery charge (£3.95, £5 or £
7.50 depending on the level of service required).
Upon receipt of the goods we shall email you within 24hrs to advise you of this.
Once we have received and inspected the returned item we shall then proceed with the exchange.
Returning for a Refund
Once we have received and inspected the returned item we shall then proceed with the refund. Refunds can only be made to the original card of purchase. If the card has expired we shall need to contact you to obtain the updated information.
If the order was dispatched to a third party by us, the recipient will only be eligible for an exchange or credit note. The purchaser is entitled to a refund and will have to confirm they are in agreement with this.
Please allow up to 10 days for this to be shown on your statement.
If you received a free product or a promotional offer with your order, and this order then needs to be returned for a refund, or is to be exchanged for a different product, we would require the free item / offer to be returned to us also.
If you wish to keep the promotional item, and return only the purchased item, we would require payment to be made for the promotional item at the published RRP; likewise if an item is forgotten and is not included in the returns parcel you will only be refunded for the cost of your purchase less the cost of the promotion.
If your order comes with a free product automatically and you do not wish to receive the complimentary product, please outline this in the "shipping instructions" option at the checkout.
If you are at all unsure, please do not hesitate to contact us on 0800 083 6418