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We do ask that all products are returned to us within 14 days of purchase in a saleable condition - labels attached and in the original packaging. Please fill in the returns form (alternatively click here to print a form) and enclose it with your parcel.

webury.com does not offer a free returns service. Items to be exchanged will be subject to an additional postage charge.

We regret that we cannot be responsible for returned goods, which are lost or damaged in transit, therefore please return the goods using a method which records delivery. Depending on the weight of the package Royal Mail Special Delivery is often the best method as this gives insurance and proof of posting. However, if your parcel is heavy this can be expensive and the Royal Mail Standard Parcel service offers a similar service however it takes slightly longer.

Promotion/Offer Returns

If your order received a free product or a promotional offer and the order is to be returned for a refund or is to be exchanged for a different product we would require the free item / offer to be returned to us also.

If you wish to keep the free item and return the purchased item, we would require payment to be made for the promotion; likewise if an item is forgotten and is not included in the returns parcel you will only be refunded for the cost of your purchase less the cost of the promotion.

If your order comes with a free product automatically and you do not wish to receive the complimentary product, please outline this in the "shipping instructions" option at the checkout.

If you are at all unsure, please do not hesitate to contact us on 0800 083 6418